About Celsius Casino: the people, systems and support behind your account

We built Celsius Casino around one account that brings together casino games, live tables, sports betting, promotions, payments and player protection. Our job does not end when a player registers. We maintain the lobby, review payment routes, explain bonus conditions, process verification requests and keep support available at every stage of the account journey. Celsius Holdings N.V. operates the service under company registration number 157856 and Anjouan Gaming Board licence ALSI-152406052-FI4. The details on this page explain who we are, what we manage and how to reach us when an account needs attention.

1. Who we are

Celsius Casino launched as an online casino service in 2020 and added a sportsbook in 2024. The account now connects 8,357 games, more than 90 software studios, over 7,500 slots, more than 200 live tables and game shows, jackpots, instant games and Battle Rooms. Our sports section uses decimal odds and covers pre-match and live markets across football, tennis, basketball, esports and other competitions.
The scale of the lobby matters, but numbers alone do not make an account workable. We organise titles by category and provider, maintain search and filtering, show promotion details before activation and keep deposits, withdrawals and verification inside the account area. Players can use the same balance and login on desktop, Android and iPhone browsers.

1.1 Company details

2. What we manage for players

An account crosses several systems. Registration records identity and contact information. The cashier connects payment providers, transaction limits and account verification. Bonus tools separate cash and promotional balances. The gaming lobby records rounds, stakes and outcomes, while the sportsbook records bets, odds and settlement. Support staff need enough information to connect those systems when something goes wrong.
We therefore publish practical guidance around:

• registration, login security and one-account rules;
• casino bonuses, FreeBets, wagering, game contribution and expiry;
• card, bank, wallet and cryptocurrency payments;
• withdrawal stages, monthly limits and method matching;
• identity, address, payment ownership and source-of-funds checks;
• mobile browser access and home-screen shortcuts;
• VIP progression, rakeback and account rewards;
• deposit limits, cooling-off, self-exclusion and marketing controls.

3. Our approach to account information

We write as the operator speaking directly to the player. A payment page should state the minimum, the method, the expected account status and the checks that can delay approval. A bonus page should show the deposit requirement, wagering, maximum stake, eligible games and expiry rather than hide them behind promotional language. Registration guidance must explain which details need to match future documents.
Certain conditions can change because promotions expire, payment providers revise limits and verification requirements depend on the account. The cashier, Bonuses Hub, account notifications and current terms remain the final place to confirm live conditions. When we update a public page, we compare those account-facing details with our legal and operational records.

3.1 Corrections and updates

We correct material errors when they affect a player’s decision, including bonus figures, payment limits, withdrawal rules, licence details, game availability and support contacts. Send the page URL, the sentence in question and any relevant screenshot to [email protected]. We review straightforward corrections within two business days; complex payment or compliance questions can take longer because they require account-level evidence.

4. Payments and verification

The standard casino deposit starts at €10 or the equivalent shown for the selected account currency. Certain sports or cryptocurrency promotions can begin at €5. The minimum withdrawal is generally €10, while the standard monthly withdrawal ceiling can reach €10,000. A separate €5,000 monthly ceiling may apply when the account balance equals or exceeds ten times the total amount deposited. Deposits can require three-times turnover before withdrawal, and a €50-equivalent administration fee may apply to a chargeback.
These figures do not replace the cashier. Payment availability depends on the country, currency, account status and provider. Visa, Mastercard, bank transfer, Apple Pay, Google Pay, PayPal, paysafecard and selected wallets can appear alongside BTC, ETH, LTC, BCH, DOGE, XRP, TRX, SOL, USDT and USDC. The account shows the methods currently available to that player.
We may ask for identity, proof of address, payment ownership and source-of-funds documents. Verification protects the account, confirms legal age and helps prevent fraud, payment abuse and duplicate accounts. Uploaded files must be complete, readable and current.

5. Games, rewards and product development

Our lobby includes named titles rather than anonymous categories. Players can search for Gates of Olympus, Sweet Bonanza, Book of Dead, Legacy of Dead, Big Bass Bonanza, Lightning Roulette, Infinite Blackjack, Crazy Time, MONOPOLY Live, Aviator and Plinko. Availability can change when studios update or remove content.
The VIP programme contains six categories: Rookie, Apprentice, Bookmaker, Banker, Shark and Whale. Five sublevels sit inside each category, making 30 progression stages. Depending on the active level and reward rules, rakeback can reach 22%. The Bonuses Hub also carries deposit rewards, reloads, weekly or monthly loss-based promotions and other account offers.
We record product changes through a development roadmap. Recent work has included sportsbook access, additional deposit-bonus stages, EUR support, a revised VIP system, USDC payments and a central Bonuses Hub. New functions undergo technical, payment and account checks before wider release.

6. Player protection is an operating responsibility

Gambling carries financial risk. We do not present it as income, an investment or a way to recover debt. Account tools include deposit, loss, wager and session controls, reality checks, cooling-off, self-exclusion, account closure and marketing preferences. Players should set limits while their decisions are clear, not after losses have already changed the way they play.
Our support team can explain how a control works and where it appears. Once self-exclusion begins, we restrict account access and promotional contact according to the selected period and applicable rules. Responsible gambling requests receive priority because delay can increase harm.

7. How to contact us

When contacting us about a transaction, include the registered email, transaction ID, payment method, amount, currency and date. Do not send a full password, card security code, private cryptocurrency key or seed phrase. Our staff will never ask for those details.

8. Complaints and formal review

Start with live chat or support email and explain the issue in chronological order. Attach documents that show the disputed transaction, bonus term, game round or account message. We assign a case reference and review the account records. If the first response does not resolve the matter, ask for escalation to the complaints team and quote the case reference in every reply.
A formal review looks at the account log, payment record, promotion state, game or bet record, verification history and earlier support messages. We communicate the decision through the registered contact channel. Regulatory or independent escalation routes, where applicable, appear in the final complaint response.