Celsius Casino Terms and Conditions governing play, payments and accounts

These Terms and Conditions form the agreement between you and Celsius Holdings N.V. when you visit Celsius Casino, create an account, deposit, play casino games, place sports bets, activate a promotion, request a withdrawal or contact support. Read them before registering. By opening or using an account, you confirm that you understand and accept these Terms, our Privacy Policy, bonus terms, game or bet rules and responsible gambling procedures.

1. Company and agreement

Celsius Holdings N.V., registration number 157856, operates Celsius Casino under Anjouan Gaming Board licence ALSI-152406052-FI4. References to “we”, “us” and “our” mean Celsius Holdings N.V. References to “you” and “player” mean the person who registers and controls the account.
If a promotion, game, payment method or sportsbook market has specific rules, those rules apply alongside these Terms. A specific rule controls the relevant feature where it directly conflicts with a general provision, unless that result would breach law or licensing requirements.

2. Definitions

Account means the personal record used to access our services. Cash balance means funds not subject to promotion rules. Bonus balance means promotional funds, FreeBets, free spins or rewards governed by additional conditions. Deposit means money or cryptocurrency credited through an accepted method. Withdrawal means a request to transfer eligible funds out of the account.
KYC means identity and account verification, including age, address, payment ownership and source-of-funds checks. Games include slots, table games, live casino, instant games, jackpots and Battle Rooms. Sportsbook includes pre-match and live betting markets. Restricted activity includes fraud, collusion, multi-accounting, false documents, payment abuse, prohibited automation and attempts to evade account controls.

3. Eligibility and legal age

You may register only if you have reached the legal gambling age in your location, have legal capacity to enter this agreement and can lawfully use our service. You are responsible for checking local law before registering or playing. Access from a location does not prove that gambling is lawful there.
Employees, contractors, suppliers and people connected to game integrity or settlement can face additional restrictions. A self-excluded person must not create or use another account during the exclusion period.
We can ask for age and identity evidence at registration, before a deposit, before a withdrawal or at any later point. We can suspend an account while a check remains incomplete.

4. Registration and one-account rule

Each player may hold one account unless we approve another arrangement in writing. Register in your own name with a current email, telephone number, date of birth and residential address. Information must match later verification and payment records.
Do not register for another person, sell or transfer an account, share login credentials or let a third party control the balance. Tell support promptly if your name, address, telephone number or other material information changes.
You remain responsible for activity conducted with your credentials until you notify us of unauthorized access. Use a strong password, protect the registered email and sign out on shared devices. We may require password reset, email confirmation or additional authentication following unusual activity.

5. Identity, payment and source-of-funds checks

We may request a passport, identity card, driving licence, selfie, liveness check, proof of address, payment statement, bank evidence, wallet ownership, occupation, source of funds or source of wealth. Documents must be complete, readable, current and genuine.
We can compare account details with payment records, device information, regulatory databases and verification providers. Additional checks can apply to higher values, unusual activity, linked accounts, sanctions screening, chargebacks or information that does not match.
During review, we may restrict deposits, wagering, bonuses, withdrawals, transfers or login. Failure to provide satisfactory evidence can lead to withdrawal rejection, account restriction or closure. We retain required records under our Privacy Policy and applicable law.

6. Deposits and account balances

The standard casino deposit minimum is €10 or the equivalent displayed for the selected currency. Certain cryptocurrency or sportsbook offers can begin at €5. The cashier shows current methods, minimums, maximums, currencies and any provider charge before confirmation.
Use only a card, bank account, wallet or cryptocurrency address that you lawfully control. We may return a third-party payment to its origin, request proof of ownership or restrict the account. A successful payment authorisation does not prevent a later fraud or compliance review.
Deposits do not earn interest. We can correct a duplicate credit, reversal, technical error or payment that a provider later declines. Deposited funds can require turnover of three times before withdrawal; play must be genuine and not structured solely to move money through the account.

7. Chargebacks, reversals and payment disputes

Contact support before disputing a payment with a bank or provider. An unjustified chargeback can lead to account suspension, reversal of associated winnings and recovery action. A chargeback administration fee equivalent to €50 can apply where permitted.
We can offset a valid debt against the account balance. If a payment was made without the account holder’s authority, we review login, device, verification and transaction records before deciding how to handle the balance.

8. Withdrawals

The general minimum withdrawal is €10 or the equivalent shown in the cashier. We may require withdrawal through the deposit method or another method registered in the same name. Where a provider does not support withdrawals, we select an eligible alternative after verification.
Withdrawal requests can pass through pending, review, approved and processed stages. A request remains subject to KYC, payment ownership, bonus status, deposit turnover, fraud review and method limits. Bank or provider settlement begins after we release the payment and can add time outside our control.
The standard monthly withdrawal ceiling can reach €10,000. Where the balance equals or exceeds ten times total deposits, a monthly ceiling of €5,000 can apply. VIP, jackpot, payment-provider or country rules can change a limit. The cashier and current account terms show the figure that applies.
We may cancel or return a withdrawal if details are wrong, the method is unavailable, verification remains incomplete or a bonus restriction applies. The funds return to the appropriate account balance unless law, fraud or a payment dispute requires another action.

9. Bonuses, free spins and FreeBets

Promotions require separate acceptance and can be limited by country, account, currency, method, game or date. Check the qualifying deposit, reward cap, wagering, maximum stake, expiry, eligible games and withdrawal rules before activation.
A package can distribute rewards across several deposits rather than credit one amount at once. Free spins can be tied to named games and expire on a separate schedule. Sports FreeBets can impose minimum odds, qualifying markets, settlement conditions and a different wagering rule from casino bonuses.
Slots may contribute 100% to wagering, while table games can contribute between 0% and 20%. Jackpots, high-RTP games and specific titles may contribute nothing or be excluded. The promotion terms control the actual contribution.
We can cancel a bonus and associated winnings following multi-accounting, coordinated play, prohibited payment use, low-risk wagering intended to extract the reward, opposing bets, delayed-round abuse, maximum-stake breach or manipulation of game contribution. Cancelling a bonus voluntarily can remove the bonus balance and related winnings; restoration is not guaranteed.

10. VIP programme and rewards

Our VIP programme contains Rookie, Apprentice, Bookmaker, Banker, Shark and Whale categories, each with five sublevels. Progress depends on eligible activity and the rules shown in the account. Benefits can include rakeback up to 22%, reloads, loss-based rewards and account offers.
VIP status does not override verification, payment, responsible gambling or prohibited-activity rules. We can adjust points created by a technical error, excluded play, refunded transaction or abuse. Reward availability, calculation periods and redemption deadlines appear in the VIP or Bonuses Hub.

11. Casino game rules

Game information panels state the stake range, paytable, features and round rules. Return-to-player figures describe long-run mathematical design and do not predict a session result. Previous rounds do not alter the chance of a future independent result.
Our system record governs accepted stakes, game outcomes and balance movements, subject to investigation of a genuine technical error. Closing a browser does not necessarily cancel a round already accepted by the game server. A restored session or final server result can settle the round after reconnection.
If a game malfunctions, misdisplays a result or credits an amount that the underlying record does not support, we can void or correct the affected transaction. “Malfunction voids all pays and plays” applies where stated in game rules and permitted by law.

12. Live casino, jackpots and Battle Rooms

Live casino rules address dealer decisions, connection loss, late bets, misdeals and table limits. A bet closes when the table system stops accepting wagers; a late command may not reach the server in time.
Jackpot values can change between display and accepted stake. The provider’s validated jackpot record determines a win. We may verify identity, game round and provider confirmation before paying a large or progressive prize.
Battle Rooms allow participants to enter under the displayed game, buy-in, player-count and scoring rules. Certain formats can accept up to 15 players. Confirm the entry cost and prize allocation before joining; leaving after entry does not automatically create a refund.

13. Sportsbook rules

We offer decimal odds and pre-match or live markets. A bet becomes valid when our system accepts it and records the selection, stake and odds. A bet slip shown before acceptance is not a confirmed bet.
Settlement follows the market description, official result and applicable house rules. Postponed, abandoned, rescheduled or shortened events can be voided or settled under sport-specific rules. Obvious odds, market or data errors can lead to correction or voiding where permitted.
Cash-out, where offered, is discretionary and can disappear when odds move, a market suspends or technical conditions change. A displayed cash-out amount does not become final until accepted by our system.

14. Prohibited conduct

You must not:

• use false, altered or stolen identity or payment information;
• hold or control duplicate accounts;
• collude, share cards, coordinate bets or manipulate game outcomes;
• use bots, scripts, scraping tools or unauthorised automation;
• exploit game, payment, odds, bonus or technical errors;
• disguise location or identity to evade a legal or account restriction;
• conduct money laundering, payment cycling or fraudulent chargebacks;
• harass staff, threaten another person or misuse support channels;
• access an account during self-exclusion or help another person do so.

We can investigate linked devices, IP addresses, payment instruments, playing patterns and account data. Confirmed restricted activity can lead to voided play, withheld funds linked to the conduct, account closure and reporting to providers or authorities.

15. Technical errors and interrupted service

Internet, device, provider and maintenance failures can interrupt access. We do not promise uninterrupted availability. Keep records of a disputed transaction and contact support with the game, time, amount and round or bet identifier.
An incorrect balance, duplicated reward, impossible price or obvious display error does not create a right to the mistaken amount. We can correct the account to the position supported by validated transaction records.

16. Account restrictions, closure and dormant accounts

You may request closure through support. Withdraw eligible cash funds after verification and resolution of open bets, disputes or bonus conditions. Closure does not erase records we must retain.
We can restrict or close an account for breach of these Terms, legal or regulatory risk, failed verification, fraud, abusive conduct, self-exclusion, payment disputes or prolonged inactivity. Where lawful, we explain the general basis and process remaining funds according to account status.
Dormant-account fees or procedures apply only where the current terms or direct notice state them. We provide notice before charging a permitted inactivity fee and stop it when the account reactivates, closes or reaches zero.

17. Responsible gambling

Gambling is entertainment with financial risk, not a source of income. Account controls can include deposit, loss, wager and session limits, reality checks, cooling-off, self-exclusion, account closure and marketing preferences.
Lower limits can apply quickly. An increase or removal can require a delay or review. During self-exclusion, do not attempt to open another account. Contact [email protected] if gambling no longer feels controlled.

18. Intellectual property and acceptable use

Site text, software, graphics, trade marks, databases and layouts belong to us or our licensors. You receive a limited personal right to access the service for lawful play. You may not copy, resell, reverse engineer, interfere with or commercially exploit protected material without written permission.

19. Privacy and communications

Our Privacy Policy explains data collection, KYC, transaction monitoring, cookies, sharing, retention and rights. We send accounts, security, payment, legal and responsible gambling notices where needed. Marketing choices can be changed separately.
Keep the registered email and telephone number current. A notice sent to the recorded contact details is treated according to applicable law and the delivery record.

20. Complaints and disputes

Contact [email protected] or live chat with the account email, date, amount, transaction or round identifier and a clear description. We assign a case reference. If the first response does not resolve the complaint, request formal escalation and quote that reference.
We review account logs, payment records, game or bet data, bonus state, verification history and communications. A final response can identify any external or regulatory route available for the complaint. Keep copies of evidence and submit the complaint within any period stated in the applicable rules.

21. Liability

Nothing in these Terms excludes liability that law does not allow us to exclude. Subject to that rule, we are not responsible for losses caused by a player’s device, internet connection, disclosed credentials, unlawful use, third-party service failure or reliance on an obvious error.
Gambling losses resulting from valid, accepted play remain the player’s responsibility. Our liability for a specific transaction cannot exceed the amount properly due on that transaction, except where mandatory law requires otherwise.

22. Changes to these Terms

We can amend these Terms to reflect law, licence duties, product changes, payment rules, security risks or business operations. The Last Updated date identifies the current text. Material changes may be communicated through the site, account or registered email. Continued use after the effective date constitutes acceptance where permitted; if you do not agree, stop using the service and request closure.

23. Governing law, severability and assignment

The law and jurisdiction stated in the account’s applicable legal notice govern this agreement, subject to mandatory consumer rights. If one provision is invalid or unenforceable, the remaining provisions continue. Our failure to enforce a term immediately does not waive it.
You may not transfer the account or this agreement. We may assign the agreement as part of a lawful corporate reorganisation, licence arrangement or transfer of the service, with notice where required.

24. Contact

General support: [email protected]
Complaints: [email protected]
Privacy: [email protected]
Responsible gambling: [email protected]
Postal address: Celsius Holdings N.V., Scharlooweg 39, Willemstad, Curaçao